Commenting on the publication of the report on complaints about Government Departments by the Parliamentary and Health Ombudsman, Fiona Mactaggart MP for Slough said:
“Many of my constituents in Slough will recognise the stories about the Home Office in the Parliamentary Ombudman’s annual report. Nearly 70% of complaints made against the Home Office were upheld, most of them about delays, poor decision-making and not doing enough to address the injustices caused to individuals and their families. Constituents frequently tell me about waiting over a year for decisions, and about mistakes and wrong decisions, documents getting lost, and other problems. I hope this report will encourage more people to make complaints about bad service and maladministration, and that this may encourage the Home Office to improve their work, and their response to complaints.
“If constituents have had bad treatment from government departments, I encourage them to get in contact with me to make complaints, I will always try to help.”
The report can be downloaded here.